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Frequently Asked Questions

Communicating With Team Reborn

Your Designer is your primary contact for all questions prior to the project being schedule for installation. Once the project has been given an installation schedule, you will be assigned Project Team Lead who will contact with his direct phone number. As a back up to your Project Team Lead, our Project Team Call Center is also available. The direct Phone Number to the Project Team Call Center is 714-678-2320.
Yes. The Project Team Call center will contact you once you and your designer have finalized all the specifics on your project. Upon request, we will send you a timeline for your project showing the sequence of events scheduled for your remodel. Typically this schedule is provided weeks before the initial start date for your project. This will allow you ample time to prepare for the first day we will begin working in your home.
You will be contacted the day before any new part of your job begins. Your cabinet installer will let you know how things are progressing and when he thinks he will be completing the installation of the cabinets. Once he is done, the next portion of your project will begin. Let’s say the next operation is the templating of for your countertop. You will be contacted by the Project Team Call Center the day before as a courtesy call to inform you of what will be occurring next and provide you with the arrival time for that next phase of your project.
If you would like, we can set up to have a lockbox left on site so that you can stay at work and we can enter your how during the day without having to inconvenience you.

Signature Refacing

No. Our Signature Refacing Process is designed so no unsightly mouldings are used where new cabinets would not normally have them. This ensures the look is as close as possible to new cabinets.
The process generally takes 3-5 days to reface your kitchen. If you are adding countertops and other work, the timeframe will be longer, typically adding an additional 10 days.
Yes, because the refacing process requires us to route the panels flush to the openings of your cabinets, we need everything removed so that we can clean out the dust created from this process.
Our Field Engineer will come out and confirm and adjust the cabinet as required to ensure that your new oven fits correctly. It is important that you have the specifications for this new oven present when the field engineer visits your home.

Custom Cabinetry

Custom Made Cabinetry is manufactured to fit exactly into the space required. Each cabinet is custom sized to create the dream you envisioned, with out any additional fillers or spaces between the cabinets.
Yes. Our engineering department will create CADD drawings for you to approve prior to fabrication. These drawings will show each drawer, door and cabinet size and how they all go together. Your designer will meet with you to review these plans in detail. Not until you fully understand and approve these drawings, will we begin the fabrication.

Regarding Catalyzed Conversion Varnish

Catalyzed Conversion Varnish is the most durable finish available for wood. It will resist moisture and damage from almost all household chemicals. Even Nail Polish remover will not damage the product. Unlike a lacquer product (which is softer and more susceptible to moisture damage) this product will last years.
Yes. If you wanted to have the finish removed from your cabinets and have them stained a different color, a professional refinisher can remove the varnish and refinish your cabinets. However, this finish is so durable; there would not be a need to refinish the cabinets because the finish wore off.
This is absolutely false. We have been manufacturing cabinets in California for over 26 years. In order to offer this high quality finish, you must have specific equipment and expertise, a process we have mastered.

Regarding Dust and Debris

Although we do our best to keep dust to a minimum, it does travel. We will drape the area with plastic to keep the majority of the dust centralized in the area that is being work in.
Yes, we recommend it before you put any items back into their locations. We will remove as much loose debris and sawdust as possible.
Once the items have been removed from your home and placed in the area that you told was available to temporary storage, we will contact our collection company and schedule a pick up of any and all items as necessary.
If you do not have an immediate outside door to enter and exit from, we will lay down protective blankets or rosin paper for additional protection of carpets and flooring in general.

Regarding Flooring

We usually recommend to our clients that they don’t install a new floor until all of the construction is complete. There is always a possibility to damage a floor. We are aware of this and in cases like yours, we will take any and all precautions to protect the floor from damage at all times.
Yes, that is correct. We document the condition of pre-existing flooring throughout the job starting from the day of the measure. Our workers are required to inspect the flooring each time we enter the work area and document any damage that they see. It is our way to make sure that the workers in your home are being careful and are concerned about your floor at all times.
Our contract has a specific box that is checked for sealing the grout on your floor if applicable. If it is not included in the contract, then we can have it sealed for an additional cost or you may choose to seal the grout yourself. Either way, the tile grout must be given ample time to completely dry before the sealer can be applied.
Offers
Programs
Zero Risk Remodel Program
You Pay $0 Until the Job Is Completed
Must be approved through Service Finance Company. Completion Certificate signed at substantial completion. Cancellations prohibited after 3 day right of rescission period. Installation must occur within 90 days of contract. If install must be delayed, billing will be triggered on day 90.
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Read More Reviews
"We had an excellent experience will every person we dealt with from start to finish. They were on time, professional, honest, and the work that was done looks amazing! The representative, Jack that initially came out was wonderful - he was very knowledgeable and so nice. We also really appreciated the install team Luis G. and Narvie S. - they did a great job they worked hard and professionally and kept things as clean as possible, which I really appreciated."
James M.
Visit a Showroom

Anaheim Showroom

866-302-7876

2981 E. La Palma Ave.
Anaheim, CA 92806

Showroom Hours
MON-SUN 9AM-4PM

Lake Forest Showroom

866-302-7876

23626 El Toro Rd. Suite B
Lake Forest, CA 92630

Showroom Hours
MON-SUN 10AM-4PM

Torrance Showroom

866-302-7876

24667 Crenshaw Blvd. Suite A
Torrance, CA 90505

Showroom Hours
MON-SUN 10AM-4PM

San Diego Showroom

866-302-7876

6615 Flanders Drive, Suite A
San Diego, CA 92121

Showroom Hours
MON-SUN 10AM-4PM
CLOSED TUESDAY

Pleasanton Showroom

866-302-7876

7087 Commerce Cir, Suite A
Pleasanton, CA 94588

Showroom Hours
MON - FRI 8:00AM - 4:00PM

Las Vegas Showroom

866-302-7876

5895 W. Wigwam
Las Vegas, NV 89139

Showroom Hours
MON - FRI 9:00AM - 3:00PM

Corporate Office

714-630-2220

5515 E. La Palma Ave.
Anaheim, CA 92807

Corporate Office Hours
MON - FRI 9AM-4PM

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